Terms of Service

1.1 Binding agreement

By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Platform.

1.2 Use on behalf of an organization

If you use the Platform for a company or other legal entity, you confirm that you are authorized to accept these Terms on its behalf. In that case, "you" and "your" refer to that entity.

1.3 Legal compliance

You agree to use the Platform only in accordance with applicable laws and regulations, and with any agreements or policies that apply to your own customers, end users, and data.

2.1 Your obligations

You may not access or use the Platform in breach of any applicable export control, trade restriction, or sanctions law, including those administered by the United States. You confirm that you are not located in, organized under the laws of, or acting for any sanctioned country, region, or person.

2.2 Provider selection

Lucenta does not knowingly partner with infrastructure, compute, or model providers that are established, located, or primarily operating in jurisdictions subject to trade restrictions, sanctions, or heightened regulatory risk, as assessed by Lucenta at its reasonable discretion.

2.3 Right to change providers

Lucenta may decline, pause, end, or replace any relationship with a third-party provider where it reasonably considers that the provider creates legal, regulatory, security, operational, or compliance risk.

3.1 Role of Lucenta

Lucenta is an independent technology platform that aggregates and resells access to compute capacity, APIs, and AI models supplied by third parties ("Providers").

3.2 Order of precedence

If Lucenta's documentation describes Providers or data processing roles inconsistently, the Data Processing Addendum controls on data protection matters, and these Terms control on commercial and operational matters.

4.1 Account information

You agree to provide accurate and current information when registering and to keep it up to date.

4.2 Credential protection

You are responsible for safeguarding your login details, API keys, and access tokens, and for all activity carried out under your account.

4.3 Notification

You must inform Lucenta without delay if you suspect any unauthorized access to or use of your account or credentials.

5.1 Permitted use

You may use the Platform to explore available Providers, route API requests, monitor consumption, and use any other functionality Lucenta makes available.

5.2 Restrictions

You must not:

• breach any law or infringe the rights of any third party;
• disrupt, overload, or impair the Platform or its infrastructure;
• bypass or attempt to bypass rate limits, billing mechanisms, or security controls;
• use the Platform to build or train competing AI models, or to reverse engineer, extract, or reproduce any underlying model or dataset.

5.3 Accountability

You are solely responsible for any use of the Platform that breaches these Terms or applicable law, including any infringement of third-party rights.

6.1 Engagement of Providers

Lucenta may rely on external infrastructure vendors, compute suppliers, and model providers to operate the Platform.

6.2 Provider roles

Depending on the service and the processing involved, a Provider may act as a subprocessor, an independent service provider, or an independent controller under its own terms and policies.

6.3 Dependency

Your requests may be routed to Providers, and the availability, performance, and content of responses may depend on their systems and policies.

6.4 Monitoring and enforcement

For security, compliance, fraud prevention, and reliability purposes, Lucenta may monitor Provider availability, routing integrity, unusual traffic, and overall service health. If Lucenta reasonably suspects unauthorized infrastructure use, unlawful compute sourcing, abuse, a security threat, or a material breach of law or policy, it may, without prior notice, suspend routing, restrict access, isolate workloads, disconnect a Provider, or reroute requests to another Provider.

7.1 Transmission to Providers

To fulfill your requests, Lucenta may process your inputs, outputs, and related data and transmit them to Providers as needed.

7.2 Provider practices

Providers handle data under their own terms and policies. Lucenta does not control, and is not responsible for, their data handling practices.

7.3 Logs and records

Lucenta may keep operational, routing, authentication, billing, and security logs to support reliability, fraud and abuse prevention, incident response, compliance, and infrastructure integrity. Routine logs are generally kept for up to 180 days, unless a longer period is reasonably required for security investigations, dispute resolution, legal obligations, abuse prevention, or protection of the Platform. Records relating to suspected abuse, security incidents, policy breaches, fraud, or compliance reviews may be retained for longer where reasonably necessary.

7.4 Data Processing Addendum

Where you process personal data through the Platform, the Data Processing Addendum (“DPA”) published at https://lucenta.ai/privacy forms part of these Terms and applies to you. If the DPA and these Terms conflict, the DPA prevails on data protection matters.

8.1 Charges

If you buy paid services, you agree to pay all applicable fees, usage charges, and taxes. Prices may differ by model, Provider, region, and routing conditions.

8.2 Refunds

Except where a separate written agreement provides otherwise, all fees are non-refundable, unless a refund is required by law or approved by Lucenta in writing.

8.3 Metering

Usage is measured exclusively by Lucenta's metering systems, which form the sole basis for billing.

8.4 Price changes

Lucenta may change its prices at any time, including in response to changes in Provider costs or market conditions. Continuing to use the Platform after a price change means you accept the updated pricing.

8.5 Disputes

Any billing dispute must be submitted within seven (7) days of the relevant invoice date.

9.1 Lucenta's rights

Lucenta and its licensors own all rights, title, and interest in the Platform, its software, brand elements, and related materials, excluding content and data submitted by you or your users.

9.2 Your rights

You keep your rights in your inputs and outputs, subject to any rights held by the Provider that processed the request and to applicable law or contract.

10.1 No accuracy guarantee

Outputs are generated by third-party models and may be incorrect, incomplete, or misleading.

10.2 Your responsibility

You are solely responsible for reviewing and verifying outputs before relying on them. Lucenta accepts no responsibility for decisions made or actions taken based on any output.

11.1 Availability

Because the Platform depends on Providers, it is offered on an "as available" basis. Lucenta does not guarantee continuous availability, specific latency, throughput, or performance, and may route, prioritize, or substitute Providers at its discretion to keep the Platform running.

11.2 Disclaimer

The Platform is provided "as is" and "as available." To the fullest extent allowed by law, Lucenta excludes all warranties, whether express, implied, statutory, or otherwise, including any warranty of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted service.

11.3 Excluded damages

To the fullest extent allowed by law, Lucenta is not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, data, or business opportunity, arising from or relating to the Platform, including anything caused by Providers or AI models.

11.4 Liability cap

To the maximum extent allowed by law, Lucenta's total aggregate liability arising from or relating to the Platform is limited to the amounts you paid to Lucenta during the twelve (12) months before the event giving rise to the claim.

12.1 Suspension and termination

Lucenta may suspend or end your access to the Platform if it reasonably believes there is a security risk, legal concern, non-payment, breach of these Terms, or other misuse.

12.2 Changes to these Terms

Lucenta may revise these Terms from time to time. Material changes will be published on this page, with the "Last updated" date revised accordingly.

13.1 Governing law

These Terms are governed by and construed in accordance with the laws of the State of New Mexico, without regard to its conflict of laws rules.

13.2 Arbitration

Any dispute arising from or relating to these Terms will be resolved by binding arbitration seated in Santa Fe, New Mexico. Judgment on the arbitral award may be entered in any court of competent jurisdiction.